At ChosmoShop, we are committed to delivering your custom 3D sculptures safely and efficiently. Please review the following shipping terms before placing your order.

1. Processing Time

All sculptures are made to order. Standard production time is 2–4 weeks, depending on the complexity of the design.

2. Shipping Methods

We ship worldwide using reliable courier services such as DHL, FedEx, or UPS. Shipping options and estimated delivery times are displayed at checkout.

3. Shipping Costs

Shipping fees are calculated based on your location, package size, and weight. Final shipping charges will be shown before you complete your purchase.

4. Order Tracking

Once your order is shipped, you will receive a tracking number to monitor the delivery status in real time.

5. International Shipping

We offer international shipping to most countries. Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.

6. Shipping Delays

Delays due to customs processing, weather, or courier service issues are outside our control. We will assist you as much as possible in resolving any delays.

7. Lost or Damaged Items

If your package is lost or arrives damaged, contact us within 7 days of delivery. We will investigate and offer a suitable resolution, such as a replacement or compensation.

8. Address Accuracy

Please ensure all shipping details are accurate. We are not responsible for lost packages due to incorrect or incomplete addresses provided at checkout.

9. Signature on Delivery

Certain shipments may require a signature upon delivery to ensure secure receipt.